Common questions

Can you explain my test results?

Your test results are available to your physician who can make the interpretations for you.

How can I find out my blood type?

You can have your blood type determined at no cost by donating blood at South Bend Medical Foundation Blood Bank or the Edison Lakes Donor Center. Your pulse, temperature, blood pressure and total cholesterol will be checked free of charge. Your blood donation can help save lives. You can call (574) 234-1157 to make an appointment to donate blood.

 

Why are there two charges for my test?

In some cases, such as a biopsy procedure, there is more than one charge because two specimens were taken.

 

What methods of payment are accepted?

South Bend Medical Foundation accepts personal checks, cash payments, American Express, VISA, Discover and Mastercard.

 

Why did I get a bill from South Bend Medical Foundation when I was never there?

Your specimen was taken at the physician's office, clinic or hospital and sent to South Bend Medical Foundation for laboratory work.

 

Who should I call regarding patient billing questions?

(574) 236-7221 or (800) 937-7263

Do you accept my insurance?

We will file all insurances. However, we encourage patients to check with their insurance company as to whether SBMF is in-network. 

How do I find out the cost of my testing?

Our Client Services Department will be happy to help you with test prices. 1-800-950-7263.

How do I set up an account to view my results online? 

At the time of your blood draw, a patient services representative will set you up in the MyLabResults system. You will receive an email with a link to create your own personal account. Once you create your account, you will be able to access your laboratory results at a time that’s convenient for you, day or night.

Can I pickup a copy of my results?

Yes. With a photo ID you can obtain a paper copy of your results at any of our Patient Service Centers.

Can I call in to receive my results verbally over the phone? 

No. SBMF will not provide any patient results over the phone, due to HIPPA regulations.  

Patient can obtain their results by three means: 1. Online through No More Clipboard, 2. A printed copy from one of our Patient Service Centers, 3. Through their ordering physician. 

Should I call in to verify SBMF has received my lab order? 

Yes, we encourage patients to call Client Services prior to your visit. 1-800-950-7263. 

Where do I find your locations and hours of operation? 

Simply click the "Locations" link available on the home page of our Website to view locations and hours of operation.